a. The Contractor shall pick up/deliver shipments during normal State building hours, Monday through Friday between 8:00 a.m. and 3:30 p.m. local time of the pickup/delivery site. b. In the event the shipment is undeliverable, or a pickup cannot be accomplished, the Contractor shall make three (3) attempts to contact the State by phone for instructions on how to proceed before leaving the pick-up site or returning the delivery to the State. Orders returned to the State will be billed at no more than the original shipping rate. Contact information to be provided upon award. c. Service shall be provided under this contract daily with exception of the following: Saturdays, Sundays, and the following state holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Good Friday, Memorial Day, Independence Day, Juneteenth, Labor Day, Columbus Day or the Day after Thanksgiving, Veterans' Day, Thanksgiving Day, Christmas Day, and any other days so determined by the State. d. The Contractor shall furnish preprinted freight bills at no additional charge. Document Solutions Distribution Center‘s name and address shall be pre-printed as shipper, and freight should be marked prepaid. Blank bills shall be supplied to be used for pick-ups and should be marked prepaid. Pro numbers shall be provided to the State for use with blank bills of lading for pickups. The State contract number shall also be preprinted on both sets of freight bills. e. The Contractor shall have all necessary equipment to complete the job including 48-53' trailers, box trucks with lift gates, pickup trucks, dollies, pallet jacks, strapping, etc