1. Services are to include: a. User Experience (UX) and Design i. User-Centric Design: Develop a modern, intuitive, and easy-to-navigate website that caters to the needs of residents, visitors, and businesses. ii. Responsive Design: Ensure the website is fully responsive and functions seamlessly on desktops, tablets, and smartphones. iii. Accessibility: Adhere to ADA compliance standards to ensure the website is accessible to all users, including those with disabilities. iv. Branding: Incorporate Pleasant View City’s branding elements, colors, and style to create a cohesive and recognizable online presence. b. Content Management System (CMS) i. CMS Selection: Recommend and implement a robust, user-friendly CMS that allows city staff to easily update and manage content without needing technical expertise. ii. Training: Provide comprehensive training to city staff on how to use the CMS, including content updates, page creation, and other relevant functionalities. Also provide occasional ongoing training options and opportunities. iii. Documentation: Supply detailed documentation and a user manual for ongoing site management. iv. Content Transition: Migrate all existing content from the current website to the new platform. This includes text, images, documents, forms, and any other relevant data. Ensure that the content is organized logically and formatted correctly within the new design. c. Customer and Software Support. i. Initial training for internal users. ii. Outlined hours and extent of available customer support. iii. Reporting for technical outages and issues. iv. Ongoing training for internal users...
