• Performance Standards – System features and Capabilities • Functionality requirements • Client Registration • Common Addresses • Automatic Geocoding • Registered Trips • Master, Dated, working and Historic Schedules • Vehicle Run Specifications • Trip Reservations • Automated, Real-Time Trip Scheduling • Confirmations and Cancellations • Dispatching Module to include scheduling, dispatching and customer confirmations • Trip Data Input • Incident Tracking • Security and Operator Logging • Error Checking: such as date entry and double booking • Posting Procedures: such as end of day postings and statistics • Utility functions such as: purging and file organization • Warranty, Support and Training • Hardware requirements • Testing – Acceptance, Installation and Annual