Location: Service delivered to Lincoln Data Center 206 S 13 Street. Service Specifications: Connection Type: Fiber optic Bandwidth: 1 Gbps (dedicated) Connection Type: Symmetrical (equal upload and download speeds) Redundancy: High availability with automatic failover capabilities for both internet service and power delivery. IP Addresses: 1usable static IP will be provided to LES Tier 1 providers: Must have upstream connections to at least two “Tier 1” Internet providers. BGP: The bidder will work with LES and the current ISP to set up a secure BGP solution that meets LES’s BGP requirements. Port-Channel: or ‘LAG’ between LES Gateway ISP Demarc for extra redundancy active, standby. Service Level Agreements (SLAs): Service Availability Uptime Guarantee: 99.999% uptime per year. Latency: Vendor to provide value they adhere to today Packet Loss: Vendor to provide value they adhere to today Mean Time to Respond (MTTR): Less than 15 minutes for critical Mean Time to Restore (MTTR): Less than 4 hrs. for critical Penalties for non-compliance with SLA requirements Performance Monitoring: Proactive Monitoring: Continuous network performance monitoring Reporting: Monthly performance reports, including uptime and latency statistics Alerts: Immediate notifications for service disruptions or performance issues Support and Maintenance: 24/7 Support: Round-the-clock technical support On-Site Support: Availability of on-site support within 4 hours if required for critical issues Customer Service: Dedicated account manager for proactive service management Maintenance Windows: Scheduled maintenance notifications with minimal service impact. LES must be notified before every planned maintenance window. Security Requirements: Data Encryption: End-to-end encryption of data in transit Firewalls: Robust firewall protection to prevent unauthorized access DDoS Protection: Advanced Distributed Denial of Service (DDoS) protection Vendor Qualifications: Experience: Proven track record of delivering high-speed fiber internet services References: Contact information for at least three business clients with similar requirements Certifications: Relevant industry certifications and standards compliance
