The Department of Administrative and Financial Services (Department) is seeking Independent Verification and Validation services for the States Constituent Portal project on behalf of the Maine Department of Technology as defined in this Request for Proposals (RFP) document. This document provides instructions for submitting proposals, the procedure and criteria by which the awarded Bidder will be selected, and the contractual terms which will govern the relationship between the State of Maine (State) and the awarded Bidder. In support of its significant Constituent Portal effort, the Office of Information and Technology (MaineIT) is seeking Independent Verification and Validation (IV&V) services to review and monitor the system design, development, and implementation work to be completed by the implementing vendor, Maine Information Network, LLC dba Tyler Maine, and to make recommendations for project improvement opportunities as appropriate. Maine IT is implementing a customer-centric online application inclusive of all Constituents, to access multiple State services from a single personalized dashboard providing a more unified experience, including single sign-on. The Portal will provide constituents with a single point of entry where they can easily navigate State services and share information with a diverse set of user-centric features. The implementation of the Constituent Portal is projected to be a 24-month effort from initiation through production implementation. The core business objectives associated with the Constituent Portal implementation are: Provide for Constituent credentialing with identity verification. Provide a means to connect Constituents to services using their established credential, upon consent. Provide the ability for Constituents to create a profile that can track history and proactively suggest other services the Constituent may be eligible for or interested in, upon consent. Allow Constituents to manage their profile and history for accuracy and privacy, allowing Constituents to opt-in and opt-out of services and data sharing. Provide a means to create a Constituent record of action to be used for the maintenance and reporting of State service utilization.
