A. Operations Management 1. Managing all aspects of human resources required to provide transit service and the requisite labor management, including labor negotiations. This also includes (without limiting the range of responsibilities) payroll, benefits, employee applications, terminations, the handling of employment complaints, actions, settlements, negotiations, including all fees, costs and expenses. 2. Managing the hiring and training of new SEAT employees and regular re-training of current employees. Preparing and implementing a training program for personnel. The program must be ongoing and comprehensive covering all aspects of the system and must meet, at a minimum, all applicable Federal, State and local regulations. The program shall include a matrix of training requirements by position held. Training must also emphasize techniques for interacting with the public in a helpful and courteous manner to achieve the maximum level of customer service; this requirement pertains to any employee who regularly interfaces with the public. Records of training, certificates and licenses shall be maintained in an organized manner with appropriate documents readily available for audit purposes. 3. Coordinating emergency call responses with external call response with external first responders. Implementing incident management, emergency management, and 911 procedures that comply with CTDOT plans and operational needs and providing internal procedures for route supervisors, SEAT staff, and third parties. 4. Purchasing, maintenance and inventory management of vehicle parts inventories. 5. Management of the repair and maintenance of SEAT owned buses in conformance with OEM, Federal and State requirements, including the issuance of maintenance reports.
