Anticipated Professional Services. The Contractor will provide microtransit service using the turn-key model with Metro oversight wherein the Contractor provides all required services, planning and mobilization, customer service, driver training, vehicles and vehicle maintenance, marketing and promotion for at least the first two years of the pilot. The Contractor will cultivate a customer-centric environment that delivers a seamless customer experience through every customer interaction. Annual extensions, if pursued, may transition the microtransit service from a turn-key model to a software-as-aservice model. The microtransit pilot will operate seven days per week with service hours determined by mutual agreement between Metro and the Contractor. Metro may expand or reduce service hours as needed as the microtransit system continues to develop. The Contractor must provide a pooled rideshare service within mutually agreed-upon zones within Metro’s service area, allowing customers to request a ride on a flexible schedule and be connected with a fixed route or dropped off near their destination. All passenger trips shall begin and end within the specified zone. Trip planning algorithms should integrate with and prioritize connections to the fixed route transit network to the extent possible, augmenting rather than competing with fixed route services. Proposals shall include recommended zones...
