• Provide collection services for long and short-term Federal and Institutional Student Loan programs, and student account receivables, agreeing to receive and work accounts as either first or second agency placements. • Pursue judicial remedies in the collection of student loans and student account receivables. • Comply fully with all federal and state laws, as well as any specific University policies, that relate to these programs and debt collection practices. • Work cooperatively with the billing service used by the University, as well as with campus collection personnel. • Meet the University of Kentucky reporting requirements; have mechanisms in place that will allow the University to analyze the performance of each collection agency under contract, enabling the University to consider each agency’s performance when making additional placements.
