Contractor shall provide document translation and public communication translation services to the City to include: i. Translate all identified public-facing documents, prioritizing those most essential to departmental services as agreed upon with designated City staff. ii. Ensure that all critical documents are available in multiple languages, English, Spanish, and Vietnamese, at minimum. iii. Upon request by designated City staff, translate City communications on public events, community meetings, and other information regarding City services in multiple languages, English, Spanish, and Vietnamese at minimum and optionally provide other languages Contractor can support and ensure translations are available and accessible to the public. d. Contractor shall furnish digital, printable pdf formats and translated template of all paper, brochures, posters, social media postings and any other requested materials to complete services requested and provide quality work and material. e. Contractor shall complete requested services and furnish requested materials within agreed upon timeline. f. Contractor shall prepare and submit all relevant data, summaries, or reports required for ARPA funding, as requested by the ARPA Project Management Office. i. The services listed in this procurement are a portion of the ARPA funded Language Access Pilot Program and the selected vendor will be required to submit regular reports detailing program activities and maintain compliance with American Rescue Plan Act requirements. Reports will include, but not be limited to, detailing information on frequency of usage of services, departments usage of services, and languages translated.
