Program Requirements This section of the solicitation contains an overview and description of the DHS objectives and requirements, categorized by process areas. The Vendor is required to provide narrative responses in this section, outlining the specifics of how their proposed solution will meet the associated objectives and requirements. Instructions: Use the response sections below to provide specific details of the proposed approach to meeting the requirements in each section. Responses in the sections must be highly focused on the DHS requirements and not generic or marketing descriptions of capabilities. Responses should be comprehensive and contain details of the full solution being proposed. Implementation Requirement: The Vendor must implement a statewide instance of CAREWare for multiple Ryan White-funded providers. This solution must include: Customized capability in CAREWare to collect all required, state-specific documentation for eligibility. Dashboards Subservice category setup and contract setup Permission profile creation and user account creation Customized reports and performance measures Preserving individual features and coding from an individual instance of CAREWare into another instance of CAREWare. Vendor Response 3: Demonstrate your organization's approach to provide a statewide instance of CAREWare for Wisconsin's multiple Ryan White-funded providers. Include experience where you have previously utilized your approach. Vendor Response 4: Provide your organization's approach to preserve individual features and coding from an individual instance of CAREWare into another instance of CAREWare. This includes custom variables and individual subservice categories within a greater system setup. Include experience where you have previously utilized your approach. Vendor Response 5: Provide your organization's approach to building customized dashboards in CAREWare including dashboards for: Service category outcomes; Unmet client needs; HRSA requirements. Include examples of previous solutions your organization has implemented. Include images/screenshot of your solutions. Identify where these solutions have been implemented. Vendor Response 6: Provide your organization's approach to implement in your CAREWare solution: Subservice category setup and contract setup Permission profile creation and user account creation Customized reports and performance measures Include experience where you have previously utilized your approach. Vendor Response 7: Provide your organization's approach to include customized capability in CAREWare which shall collect all required state-specific documentation for eligibility. Address the ability to store files as proof of eligibility. Include examples of previous solutions your organization has implemented. Include images/screenshot of your solutions. Identify where these solutions have been implemented. Requirement: The Vendor must fully implement the CAREWare software solution within one (1) year of contract execution. Vendor Response 8: Provide your organization's schedule of implementing a CAREWare solution for the State of Wisconsin. Include major milestones and timeframes. Include your previous experience of implementing solutions within a schedule and meeting the schedule. Requirement: The Vendor must maintain and protect highly sensitive and confidential Protected Health Information (PHI) and Personally Identifiable Information (PII) within the software application. Vendor Response 9: Provide your organization's approach to maintain and protect highly sensitive and confidential PHI and PII within the software application. Include experience where you have previously utilized your approach. Data Importing Requirement: The Vendor must import laboratory data including CD4 and viral loads from the enhanced HIV reporting system (eHARS) into CAREWare. Vendor Response 10: Provide your organization's approach to import laboratory data including CD4 and viral loads from the enhanced HIV reporting system (eHARS) into CAREWare. Indicate the level of automation your approach utilizes and to what extent manual intervention is required. Requirement: The Vendor must import or upload historical HIV care data from various Ryan White provider data systems into the Wisconsin instance of CAREWare. This data may include but is not limited to: Historical client-level data, including services received. Client eligibility for services, including supporting documentation. All data variables required for the RSR. The required format for this data is a CSV file type. Vendor Response 11: Provide your organization's approach to extracting historical data from other data systems or instances of CAREWare and importing them into a centralized instance of CAREWare. Demonstrate your ability to perform this work by using a CSV file type. Provide experience where your organization has utilized the approach. Requirement: The Vendor must provide technical assistance and implement solutions related to routine importing of data from various Ryan White provider data systems into the statewide instance of CAREWare, either through a real-time provider data transfer or monthly automated imports. This data may include but is not limited to: Client-level data, including services received. Client eligibility for services, including supporting documentation. All data variables required for the RSR. Vendor Response 12: Provide your organization's approach to performing routine importing of data from various Ryan White provider data systems into the statewide instance of CAREWare, either through a real-time provider data transfer or monthly automated imports. Provide experience where your organization has utilized the approach. Requirement: The Vendor must perform all data importing without requiring duplicate data entry in multiple systems from users. Vendor Response 13: Provide your organization's approach to import data without requiring duplicate data entry in multiple systems from users. Provide experience where your organization has utilized the approach.