Website upgrades, improvements, and emergency repairs should include: • Developing and maintaining website, plug-ins and integrations. • Supporting future enhancements and security updates of the website’s core, themes and plug-ins. • Providing bug fixes and other troubleshooting in a timely manner. • Providing support for optimization and performance to ensure responsiveness, availability and load times. • Working with Metro Parks Tacoma to advise on site strategy and updates and recommending best practices for upgrades and enhancements. • Making development and design time available for website feature updates on an as-needed basis. • Creating or adding new features, as requested, in a mutually agreeable timeframe. • Ensuring Google Analytics integration and basic search engine optimization metadata. Hosting services should include: • Providing general Service Level Agreement (SLA) metrics and commitments. The proposed SLA should include such information as support hours, vendor response times, resolution times and escalation triggers. • Supporting security strategies against malicious actions, denial of service attacks and other common threats. • Setting up and administering regular daily backups of site, media and databases.
