A. Coordinating, Scheduling, and Confirming SIS-A Assessments The CONTRACTOR shall: 1. Coordinate, schedule, and confirm SIS-A assessments using Supports Intensity Scale Online (“SIS Online”) upon notification from the STATE; a) Confirm receipt of email within three (3) business days once the CONTRACTOR receives the following scheduling information via email from the Case Manager (“CM”)’s supervisor or designee notifying the CONTRACTOR of the need for a SIS-A assessment at least three (3) months in advance: 1) Demographic information about the participant; 2) Specific information about who should be contacted, such as the family or legal guardian(s), service providers, or respondents who have known the participant for at least three (3) months and who understands and is able to report on the participant's support needs; 3) Contact information for the person(s) who should be contacted such as name, relationship to participant, and/or email and phone number; and 4) Any special needs or accommodations, including interpreter services, needed by the participant or respondents. b) Utilize SIS Online to schedule SIS-A assessments. SIS Online is a webbased system for completing, viewing, and aggregating results for SIS-A assessments and is provided by the AAIDD. The STATE maintains a separate Contract with AAIDD regarding continued access to and license to use SIS Online. 2. Contact the participant, and their family or legal guardian(s) via phone, email, and/or other appropriate methods approved by the STATE to schedule the SIS-A assessment within ten (10) working days from receipt of the notification from the STATE and receipt of complete scheduling information; a) Make three (3) separate attempts to contact the participant and family or legal guardian(s). Each contact attempt shall be logged via SIS Online; 1) Notify the participant’s assigned CM within three (3) working days if the CONTRACTOR is unable to contact the participant and family or legal guardian(s) after three (3) attempts over the course of ten (10) working days, allowing at least two (2) calendar days between each attempt. b) Provide and coordinate the following information when contact is made with the participant and the family or legal guardian(s): 1) A brief introduction that describes the role of the scheduler (e.g., name and CONTRACTOR’s name); 2) An overview of the SIS-A assessment process; 3) Answers to any questions about the SIS-A assessment; 4) Accommodations needed including interpreter services (accommodations will be coordinated by the STATE); 5) Coordinate a date, time, and location that works best for the participant and their family or legal guardian(s) to meet for the SIS-A assessment; and 6) Coordinate the method of administering the assessment that works best for the assessor, participant, and their family or legal guardians(s) to conduct the SIS-A assessment; electronic communications platform (i.e. zoom) or in person.
