Preventive Maintenance: 3.2.1 Vendor shall perform Preventive Maintenance on a quarterly basis in accordance with a schedule mutually agreed upon by the Vendor and Agency. 3.2.2 Vendor will be compensated for Preventive Maintenance activities through a quarterly fee. Vendor must provide parts necessary to perform Preventive Maintenance at no additional cost to Agency. Any cost for such parts must be included in the Preventive Maintenance fee. 3.2.3 Vendor shall submit a proposed schedule of all Preventive Maintenance within 5 days of Vendor being awarded this contract for approval by Agency, at Agency’s discretion. Corrective Maintenance: 3.3.1 Vendor shall perform Corrective Maintenance as needed to restore the Boom Lift to working order. Vendor shall bill for Corrective Maintenance on an hourly basis. Parts for Corrective Maintenance may be billed using the multiplier bid as described below. 3.3.2 Vendor shall respond to Corrective Maintenance calls from Agency by phone or in person within two hours and must arrive on site to begin performance as soon as possible, but no later than four hours after Vendor is notified of the request. Vendor may only deviate from the required four-hour response time with written permission (via email or fax) from the Agency. 3.3.3 Corrective Maintenance must be performed between the hours of 7:00 A.M. and 3:00 P.M., Monday through Friday, excluding Holidays, unless the Agency approves work at another time.
