The City Human Resource Department and the Springfield Public Schools (SPS) seek a qualified firm to provide unemployment insurance benefit program management to the City and SPS, including a program that includes identifying means to reduce unemployment insurance costs and provides necessary support to administrators and human resources staff. The Vendor will be responsible for, and have successful experience with, the following services: 1. Provide an on-line unemployment insurance claims management program that allows secure on-line transmission of wage and separation detail, and also provides end users the ability to track the status of individual claims, view all pertinent state documents, and view upcoming scheduled hearings. 2. Provide an annual report or other financial information describing your business, size, and structure. 3. Demonstrate a thorough working knowledge of M.G.L. c. 151A and be capable of representing the City of Springfield HR Department and SPS in any legal or judicial proceeding under c. 151A, to include all Board of Review Hearings and appeals filed in District or Superior Courts. 4. Provide representation for the City HR Department and SPS, as requested by the City or SPS, in all proceedings involving personal representation at hearings at the Massachusetts Division of Unemployment Assistance (DUA) involving the appeals of a claim in which the DUA has allowed payment or in any protested claim that involves personal representation from the contractor.
