The County is seeking a primary supplier of VMware vCenter, vSphere, Virtual Machine (VM), VMware Live Recovery Protection licenses. The supplier must be able to supply the full product line of VMware enterprise software suite licenses. The County reserves the right to add or remove additional VMware products throughout the duration of the contract. The number of licenses purchased/renewed will depend on approved projects, budgets, etc. Service and Support Requirements The supplier or representative must provide support, from the hours of 7:00 AM to 6:00 PM (Eastern Time Zone), Monday through Friday (excluding Gwinnett County designated holidays). 1. The supplier should assign the County an account manager and a central contact for billing purposes. 2. The supplier should provide a weekly report stating the status of all pending orders. 3. The supplier should provide the following service levels: a) Approved orders should be shipped within 7-14 business days of receipt. b) The supplier should respond to pricing and product information requests within four (4) hours of receipt. c) Quote requests should be processed and received no later than (3) business days from receipt. d) Gwinnett County should be allowed to obtain quotes for additional client licenses as needed. 1. 2,808 VMware vSphere Foundation 8 (to include vCenter) P/N: VCF-VSP-FND-8 or approved equivalent $ $ 2. 175 VMware Live Recovery Protection VM P/N: VCF-VLR-PVM or approved equivalent $ $ 3. 172 VMware Desktop Hypervisor Pro P/N: VCF-DH-PRO or approved equivalent $ $
