1. During the first three months following notice to proceed, provide the following services and work products: a. Project Kick-off Meeting: Conduct an initial meeting with the client to define project goals, expectations, and timelines. b. Data Inventory Assessment: Analyze existing data sources related to the five projects, identifying what data is currently available and gaps that need to be filled. c. Stakeholder Interviews: Engage with key stakeholders from each project to understand their data needs and perspectives on success metrics. d. Draft Workplan Development: Create a detailed workplan outlining tasks, timelines, and responsible parties for each phase of the project. e. Initial Data Collection Methodology Design: Develop a preliminary methodology for data collection that outlines techniques, tools, and processes to be used; review with NHJB this preliminary document. f. Provide one or more data specialists/scientists to support the ARPA A2J Data Collection Project, to meet with members of the AOC project team weekly for a minimum of one hour and to provide additional technical assistance related to the A2J project goals and metric as requested. The assigned data scientist/analyst shall serve as a data expert for the AOC throughout the project and shall assist with goal and metric development, data collection, analysis, and reporting. g. Facilitate one training session for a minimum of two-hours for AOC staff and leadership on best practices and methodologies for collecting data that measures the appropriateness, efficacy, and sustainability of the ARPA A2J project. 2. Within the first six months of the Project, provide the following for each ARPA A2J Projects listed in Appendix D: a. Work with OACE staff and other stakeholders as requested by the AOC project manager to identify each project’s specific data collection and reporting goals. b. Develop and provide a written plan for the project’s approach (e.g., the Work, tasks, information, etc.) to achieve the stated goals. c. Recommend data collection tools and approaches appropriate for each project for and develop the metrics and tools that will measure project efficacy and sustainability of the project. Data collection tools include (but are not limited to) intake forms, tally sheets and logs, satisfaction surveys, snapshot surveys, staff interviews, website activity, progress reports, and empirical data from the NHJB case management system (Tyler’s Odyssey). d. Support and advise OACE staff on best practices, means, and methods to ensure the selected data collection tools appropriate for each ARPA A2J project are successfully implemented. Provide technical assistance as needed. e. Summarize items 2a through 2d and present the information as a Data Collection and Reporting Operations Manual for the OACE on data collection and reporting for each ARPA A2J project. Include actual data collection, analysis and reports for available project data and provide reports that can be provided after data collection. f. Develop data dashboards for each project as data becomes available. 3. After the first 6 months and for the duration of this Project, the selected Vendor will provide data collection, analysis and reporting for all data that are available from project operation. A written report on the data and metrics for each project will be delivered prior to the end of the contract term. The Vendor will present the reports, findings, and statistics for each project to the Supreme Court and Administrative Council. The Vendor will also present the reports, findings, and statistics for each project to the Access to Justice Commission. The selected vendor will continue to monitor, mentor, and support the NHJB and OACE to ensure the data collection and reporting solutions developed during Year 1 are working as designed and recommend modifications and new tools as necessary. a. For each quarter during Year 2, the Vendor will evaluate the Data Collection project for ARPA A2J and advise if the results are as expected and/or changes to the data collection and reporting methodology as warranted by actual results. 4. During the Contract period, the selected Vendor will attend a minimum of four onsite meetings. During year one, the Vendor shall attend two onsite meetings, one to provide training and one to gather information regarding operations and available data for implementation. During year two the Vendor shall attend two onsite meetings, one to present recommendations and findings to the NH Supreme Court and Administrative Council, and other internal and external stakeholders as determined by the AOC, and a second visit to evaluate project progress, gather data, and provide knowledge transfer and recommendations for continuation. All other Work may be performed remotely; however, onsite Work (to observe, interview, etc.) shall be provided by the vendor as appropriate and necessary to accomplish the scope of work. 5. End of Contract Transitional Requirements All work products defined in the Statement of Work must be provided by the selected Vendor by October 31, 2026, and appropriately invoiced by November 15, 2026. Funding will not be available beyond December 31, 2026. Failure to provide correct invoices for work within the required time period will result in waiver of the associated cost and all related claims by the Vendor.
