Vendor shall provide Elevator Maintenance in accordance with manufacturer’s recommendations and specifications, as well as industry best practices, at all facilities listed on Exhibit B attached hereto and incorporated herein by reference. Vendor shall furnish and install parts as necessary to keep the elevator systems at each facility listed on Exhibit B in proper working order. Vendor shall furnish all equipment, tools, and parts necessary for the performance of the Elevator Maintenance. Equipment and tools will be provided at no cost to the Agency. Vendor shall provide expendable materials used in the scope of performing under this Contract at no cost to the Agency. Such items may include, but are not limited to, grease, cleaning supplies, rags, etc. Vendor may only remove equipment from service for a period of 24 hours or more with written permission from the Agency. Any request to remove equipment for 24 hours or more must include a description of the work required and an estimate of the time the equipment will be out of service. Vendor shall maintain a continuous 24-hour emergency telephone service where they can be reached every day of the week, including Sundays and Holidays. Vendor shall not perform any Elevator Maintenance under this contract without prior approval from the Agency. Vendor shall furnish a warranty of 12 months for all labor performed under this contract. Preventive Maintenance: Vendor shall perform Preventive Maintenance on a monthly basis in accordance with a schedule mutually agreed upon by the Vendor and Agency. Vendor will be compensated for Preventive Maintenance activities through a monthly fee. Vendor must provide parts necessary to perform Preventive Maintenance at no additional cost to the Agency. Any cost for such parts must be included in the monthly Preventive Maintenance fee. Vendor shall submit a proposed schedule of all Preventive Maintenance within 5 days of Vendor being awarded this contract for approval by Agency, at Agency’s discretion. Corrective Maintenance: Vendor shall perform Corrective Maintenance as needed to restore the elevator systems to working order. Vendor shall bill for Corrective Maintenance on an hourly basis. Parts for Corrective Maintenance may be billed using the multiplier bid as described below. Vendor shall respond to Corrective Maintenance calls from the Agency by phone or in person the day a service call is placed, if the call is placed before 12 noon. If a service call is placed after 12 noon a technician must respond by phone or in person the next day. (This does not apply to entrapment, in the case of entrapment the vendor must be onsite within 60 minutes. Refer to entrapment in #3 Preventative Maintenance in Exhibit A. Corrective Maintenance must be performed between the hours of 8AM to 4PM Monday through Friday, excluding Holidays, unless the Agency approves work at another time. Notwithstanding section 3.3.3 above, agency may request Corrective Maintenance on an emergency basis by notifying the Vendor of the emergency. Vendor must respond to all emergency requests within 30 minutes of being notified of the emergency request and arrive on site to begin performance no later than two hours after being notified of the emergency. Emergency requests can be authorized by the Maintenance Supervisor and Building Administrator and must be completed anytime 24 hours per day, 7 days per week unless otherwise permitted by the Agency.