We're seeking a reputable debt collection agency to recover delinquent motor vehicle and personal property taxes in New Haven, Connecticut. The agency should have a Connecticut-licensed legal team for small claims and be well-versed in state collection laws. Effective Communication should be clear, courteous, and nonconfrontational, using various channels like letters, emails, and phone calls. The agency should prioritize maximizing cash flow through efficient collection strategies, including payment plans and legal action. Payments made to the collection agency should be seamless for taxpayers. As the third-largest city in Connecticut, we need an agency equipped to handle a high volume of accounts and become a valuable extension of our Tax Collector's Office.