1. Facility - The vendor’s storage facilities shall provide a level of protection consistent with industry standards. The storage facility or facilities must be properly shelved, fully secured, and equipped with motion, smoke and heat detectors/alarms to prevent loss from theft and fire. The vendor’s storage facility shall be constructed according to industry standards. Vendor shall provide treatment and/or inspection for rodent and insect protection. The storage facility shall provide an area for City’s personnel to access, review and copy City’s records, if desired, by authorized City employees. The vendor is responsible for all the contents stored in any of its storage facilities. The vendor must provide a written disaster and recovery plan for any catastrophic occurrences including but not limited to earthquakes, flood, fire, etc. The vendor is responsible for recovery from any catastrophic occurrences, including but not limited to fire, damage or theft, as well as any associated costs. The vendor must carry the appropriate insurance and provide proof thereof. Storage facilities must be equipped with an intrusion alarm system that is monitored 24 hours per day, including weekends and holidays. 2. Vendor must provide secure off-site storage for the City’s documents and be able to provide enough physical storage capacity for approximately 4,500 boxes at the initiation of the contract. The City will add more boxes to the vendor’s facility during the contract period. The vendor must accommodate all additional boxes at the rates per the established contract. 3. The vendor shall accept and respond to pickup and delivery requests from authorized City staff. 4. The vendor will deliver requested boxes and/or files during the City’s regular business hours Retrieval orders placed before 3:00 p.m. will be delivered by the next business day. Pick-up of new or refile boxes and/or files will be accomplished within a schedule agreed upon by City and vendor. 5. Vendor shall combine delivery and pickup of boxes into one trip and shall meet the delivery required listed above. Additionally, vendor shall combine delivery requests from multiple City Departments together to reduce delivery charges.
