Contractor’s Responsibilities - 1. Track and monitor DWR cell phone plans, usage and rates to reduce expenses, 2. Provide website subscription access and support services, 3. Provide software maintenance, updates and upgrades, 4. Provide technical telephone support from 3AM – 6PM PST, Monday through Friday. Technical support shall include assistance in phone troubleshooting, activation, and device configuration over phone, 5. Provide Toll free customer service number and an email dedicated to DWR helpdesk support. Contractor’s Deliverables - 1. Website access to company portal, 2. Software Updates, 3. Provide Toll Free number and email for support, 4. Monthly Reports, 5. Monthly Meetings to review reports and account status.
