Storage • Describe your fees and fee schedule for document storage in detail and the discounts available to Spartanburg County Records Management. • Please describe the process used for safeguarding the confidential materials when leaving our premises including workflow and chain of custody controls. • Offsite storage of 36,000 cu. ft. • Daily itemized delivery of items (containers, files, interfiles) by work order number. • Request made by Records Management before 11:00 am for same day delivery approximately 2:00 pm. • Delivery of items to Records Management and Clerk of Court with delivery at six different division’s Child Support, Family Court, File Room, General Sessions, Payments, and Scanning division. • Daily itemized collection from Records Management of items (containers, files) by work order number. • 3-hour delivery on rush items as needed for Court. • New container collection from offsite (high volume collection) with manager/staff member from Records Management. • Describe an overview of your organization’s process for permanent destruction of containers that have reached their retention. • Customer support – staff to assists by phone and/or email to address any issues that arise during daily operations. • Provide volume discounted rate on double wall 1.2 cu. ft. containers. • Shelf space for 500+ oversized books.
