A. Provide dedicated resources including technical personnel to perform services required by this Contract. Dedicated resources include staff with technical and specific knowledge of the System who are available 24 hours, 365 days a year (24x365) as well as sufficient network, communications, and infrastructure to meet the scope and intent of the Contract. Technical resources include developers and implementers who have been specifically trained to provide efficient and effective services to the Systems in partnership with DPS. B. Provide continuous proactive, real-time, end-to-end performance monitoring of all Systems, System components, and interfaces 24x365 to maintain service level availability as outlined in Section C.11 Service Levels and Requirements and Section C.14 Liquidated Damages.
