On-call Crisis Communications outreach support services may include any of the below listed topics. The City or Consultant may propose additional tasks as deemed necessary. Any additional work shall be compensated as agreed upon in the Consultant’s contract with the City. I. Crisis Management • Attend in-person or online meetings with City staff • Develop crisis communication plans, public outreach plans, strategies, standards, goals and objectives for responding to crisis events • Develop plan to help the City prepare for a wide range of potential crises including extreme weather, crime, cyber-attacks, malfeasance, reputation crises, and public relations incidents. • Provide reporting on vulnerabilities assessment, crisis response, impact assessments, and communications support • Manage and update public outreach plans as crisis event progresses • Collaborate and develop outreach strategies; II. Communications • Develop print and electronic content for project collaterals, including flyers, newsletters, post cards, door hangers, Enewsletters, emails, bulletins, and other print and online/social media • Draft letters, media statements, press releases, and email messages to community members, organizations, business owners, property owners, tenants, property managers and other targeted audiences • Draft talking points, speeches, and social media messaging for electeds, City leadership, and city staff • Conduct phone conversations, polls and questionnaires regarding the City’s projects to gauge levels of interest and guide outreach strategies • Communications may be requested in multiple languages • Take photos and videos to incorporate in outreach crisis communications...
