Scheduled Service: • ELEVATOR CONTRACTOR PERSONNEL SHALL SIGN IN/OUT WITH THE BUILDING MANAGEMENT EACH TIME THAT THEY ENTER/EXIT THE PROPERTY. • The elevator contractor shall include a minimum of one (1) hour preventative maintenance per month for each elevator on this project. This time will be measured from the time that the elevator personnel signs in/out on site and will not include any travel time, lunch breaks or time away from the building for any reason. Time expended for service calls, repairs or testing will not be deducted from the required maintenance time allotted. • All scheduled work is to be performed between the hours of 8:30 AM – 4:30 PM unless previously arranged with the City. ➢ Removal of equipment from regular service shall be scheduled with the City. • Elevator contractor shall schedule, in advance, the regular maintenance with the City for the work that is to be completed approximately the same date each month. Service calls / Response: • Elevator contractor is to include the cost in their monthly maintenance price to provide unlimited emergency and non-emergency callback services during regular working hours, 8:00 AM - 4:30 PM at no additional cost to the City. ➢ Overtime calls covered under this agreement include the regular time portion of overtime calls and the overtime portion of overtime calls will be billed to the City at the rates indicated on the pricing page. • Elevator contractor is to provide a 24-hour emergency contact number. • Elevator contractor will only respond to service requests from an authorized representative of the City. • Elevator contractor employees must carry emergency two-way communications at all times while in the building. • The City’s authorized representative must sign the contractor’s work orders that have the time in/out recorded. • Response: ➢ Service request (regular working hours): • Elevator contractor personnel are to arrive at building site within two (2) hours of receiving the service request at their 24 hour number. ➢ Service request (overtime hours): • Elevator contractor personnel are to arrive at building site within four (4) hours of receiving the service request at their 24 hour number. ➢ Emergency service request: • Elevator contractor personnel to arrive at building site within one (1) hour of receiving emergency service request at their 24 hour number.
