Cisco Smart Net Total Care (SNTC) Service: • Around-the-clock access to Cisco Technical Assistance Center (TAC) • Access to the extensive Cisco.com knowledge base and tools • Advance hardware replacement (Next business and same day service with 2- hour and 4-hour replacement) • Operating system software updates and upgrades, including both minor and major releases within the licensed feature set Service Level SNTC 24x7x4: Smart Net 24x7x4 includes: 1. All of the benefits of SNTC support, 2. Hardware replacement: 4-hour delivery, 24 hours a day, 7 days a week, including holidays. Service Level SNTC 8x5xNext Business Day: Smart Net 8x5xNext Business Day (NBD) includes: 1. All of the benefits of SNTC support, 2. Hardware replacement: Next business day delivery, Monday to Friday, local business hours base on depot time
