1) Process dog license applications. a) Receive and process new and renewal animal license applications through the mail and provide online licensing. b) Transmit for deposit all receipts collected for license taxes due County from Licensees into Bank Account within 15 business days after the end of the calendar month in which it is collected. c) Mail receipt and metal tag within 10 business days after receipt of payment and completed documentation. d) Maintain up-to-date license information in contractor’s database and issue replacement dog license(s) as needed. 2) Mail license notices to the Albemarle County residents directly. a) Mail renewal license notices to Albemarle County Residents in the month prior to the expiration date. b) Mail notices to Albemarle County residents who have vaccinated a pet against rabies but has not obtained a license from rabies vaccination reports received from veterinarians. 3) Customer service. a) Provide Albemarle County residents with phone, email, mail, and response to requests in a timely manner. b) Provide Albemarle County staff support in a timely manner. c) Provide access to licensing data to appropriate County staff via contractor’s proprietary website, at no additional cost. 4) Manage reports from authorized registrars and veterinary clinics. a) Process and enter license sales records from any registrars and veterinary clinics authorized to issue animal licenses. i) Track dog tag inventories at all authorized registrars and reconcile reports. ii) Invoice authorized registrars for licenses sold as needed. b) Process and enter rabies vaccination records from local veterinary clinics. c) Follow up with delinquent clinics and registrars and report to the County as needed.