A. General Provide technical onsite support to troubleshoot and repair issues with security electronics system. Provide twenty-four hours/seven days a week (“24/7”) technical support for controls to include programming corrections and software updates as needed. Provide local technician for emergency support. Provide added services for staff training and observation. Provide administration oversight. Provide technical site investigation and reporting. Provide 24/7 remote technical support. B. Programming and Technical Support 24/7 technical support line for troubleshooting issues. Provide Technician for on-site support of electronics system. Provide inspections of Human Machine Interface (“HMI”) and Closed-Circuit Television (‘CCTV”) systems. Provide minor programming adjustments to current software configuration as desired by the State Provide programming adjustments to accommodate any new hardware or software desired to be integrated into system. Provide software updates as needed. Perform regular system health audits. C. Preventive Maintenance and Service Tasks Document and troubleshoot open work tickets. Provide manufacture recommended preventive maintenance for security electronics, detention/ security doors, and hardware. Verify touchscreen control station(s) are operating as designed. Verify CCTV camera callups, camera views, and camera monitors for proper functionality. Inspect and clean camera lenses and adjust camera views. Verify all cameras are recording with sufficient disk space. Verify all trouble alarms are reviewed for functionality. Inspect Uninterruptible Power Supply (“UPS”) for run time and document load. Inspect network switches and equipment for proper functionality. Inspect intercom and paging system for functionality. Inspect and clean all equipment racks, filters, devices at security electronics head end. Inspect detention equipment and devices for proper functionality. Inspect locks for wear and tear and provide lubrication and adjustment. Inspect door hardware for proper functionality. Provide a daily report to Plant Operations.
