The West Virginia Purchasing Division is soliciting bids on behalf of The West Virginia Lottery (WVL) for an open-end contract to provide a commercial off-the-shelf (COTS) configurable IT Service Management (ITSM) platform solution with Professional Services Support and Maintenance that can be adapted from a standard Information Technology Service Management platform and reused by other business areas for ticketing purposes. The system shall be delivered as Software as a Service (SaaS) with out-of-the-box connectors to Entra ID, Azure Intune, and Azure DevOps and include an IT Asset Management module for managing the lifecycle of hardware and software assets. The preferred solution extends and builds on existing and planned investments in Microsoft Power Platform and its ecosystem of products. The WVL operates an existing on premise ITSM system. No workflows, knowledge base, or data migration will be performed.
