Full service Integrated Library System must include: 3.1 Item inventory system 3.2 Materials acquisition functionality that • will accommodate importing records from multiple vendors, and • is customizable for multiple locations and material types. 3.3 Content discovery system that • allows branding/customization of features for each location, • includes the ability to convert MARC records to Bibframe format for online discoverability and sharing of titles across social media and webpages, • allows for patron account access for holds, account updating, book lists, and renewal, and • allows for online registration for library cards. 3.4 Customer relationship management, email and text messaging communications. 3.5 Circulation of materials must include the ability to route items to fulfill holds between locations. 3.6 Capability for remote hosting and cloud-based staff interface for most services. 3.7 Capacity for approximately 300 staff users that includes • the ability to limit permissions by staff duties across a spectrum from volunteers to administration, • staff access to database that is manageable by administrator, • security of the database with options for Single Sign-On (Microsoft Azure/Entra preferred), and staff password requirements. • Ability to limit some users access by IP address is desired if available. 3.8 Installation and migration services shall include, but not be limited to: hosting, hardware and software configuration, data conversion, and data migration. 3.9 Training shall be provided for staff at multiple responsibility levels. Training may include in person or virtual training and shall be scheduled at multiple agreed upon times. 3.10 24/7 authentication to various digital libraries of downloadable audiobooks, eBooks, music, and movies shall be available to all patrons with a current library card. 3.11 Unlimited SIP2/API connections to third party vendors such as, but not limited to: Overdrive, Hoopla, Proquest databases, OrangeBoy, EbscoHost. 3.12 Capabilities for detailed and flexible reporting which, at a minimum, provides access to transactions between selected patrons, type of transaction, location of transaction and Selected items (such as owning location or type of item) for state reporting. 3.13 Support available 24/7 with prompt 24-hour response to urgent support tickets.
