Planning The vendor shall develop IV&V project work plan. The vendor shall review State of Delaware requirements as stated in the SaaS solution RFP and evaluate the Service Integrator (SI) RFP and other RFP(s) to ensure all business requirements are documented accordingly. The vendor will provide insights for SaaS solution and SI vendor selection that aligns with State of Delaware requirements and business processes. The vendor will participate in an observatory fashion in meetings with project leadership regarding contract negotiations with SaaS solution and SI vendors. The vendor shall assist with contract negotiation with all outside vendors related to the ERP Modernization Project. The vendor shall analyze the project plan, scope, and timeline and identify appropriateness and risks. The vendor shall assess levels of State of Delaware and contractual resources as recommended by the SI. The vendor will evaluate budget based on scope, timeline, estimated costs of customizations, and anticipated resources. Implementation: The vendor will provide ongoing independent project oversight and quality assurance, which includes evaluation of project management plans and SI plans and procedures to verify they are developed, communicated to the proper audiences, and implemented. The vendor shall review documents including vendor contracts for compliance throughout the project and verify vendor deliverables meet acceptance criteria based on industry best practices. The vendor will evaluate scope control plans and procedures associated with the system design process. The vendor will verify the project issue tracking mechanism effectively documents issues as they arise and tracks the issues to closure. The vendor will attend project meetings to assure State of Delaware, PMO vendor, SaaS solution vendor, SI vendor and other contracted vendors are aligned, and communication is cohesive. The vendor will analyze and evaluate identified risks and issues, offer additional insight, develop mitigation strategies for consideration by the State, and report on resolution. The vendor will evaluate the system design for adherence to industry best standards and determine how well the system design and subsequent configuration takes advantage of the inherent best practices within the solution. Verify system requirements can be tracked through testing phases to ensure that the system performs as intended. The vendor will verify appropriate processes and tools are in place to manage system changes, including formal logging and consideration of change requests. The vendor will evaluate and recommend improvements to the project’s Quality Assurance procedures. The vendor will evaluate completeness and accuracy of system configuration documentation. The vendor will verify system interfaces are properly documented and adequately described (function, format, frequency, etc.). The vendor shall verify delivered functionality meets State of Delaware goals and make recommendations for reengineering current business processes or alternatives.
