• The proposed CRM must be already fully deployed and fully functional at other higher education institutions similar to Francis Marion University. • The proposed CRM must integrate with Ellucian’s Colleague ERP via API but an Ellucian Ethos Partner is preferred. • The proposed CRM must integrate with/connect to the university’s TouchNet application via web services API for credit card processing such that payments and university’s share of fees can be processed and sent directly to FMU within 30 days. • The Proposed CRM must be a Software as a Service solution (Saas) (cloud-based platform). ▪ Software-as-a-Service (SaaS) as used in this document is defined as the capability provided to the State to use the Contractor’s applications running on a cloud infrastructure. The applications are accessible from various client devices using any Web browser. The State does not manage or control the underlying cloud infrastructure, including network, servers, operating systems, or storage, but may be permitted limited user-specific application configuration settings. o The solution must be accessible using any device via any web browser (mobilesmartphone, desktop, tablet, etc). ▪ Under SaaS, the Contractor is responsible for the acquisition and operation of all hardware, software and network support related to the services being provided, and shall keep all software current. The technical and professional activities required for establishing, managing, and maintaining the environments are the responsibilities of the Contractor.
