BrightRidge needs to replace its aging ShoreTel/Mitel telephone system with the Elevate cloud-based PBX solution with Contact Center. The Elevate PBX needs licensing for 177 desk phone users and 34 Contact Center agents. The Elevate system must be able to handle hundreds of calls at a time as we service over 82,000 customers. The selected vendor must replace all desk phones with new VOIP phones, port all current BrightRidge numbers to the new hosted system, recreate all Call Groups and routing rules and support several analog lines for fax machines. 1.1The contractor will provide personnel with the technical skill and training to install and configure the new Elevate hosted telephone system as well as conduct training. 1.2 The contractor will provide all necessary telephones, supplies, and equipment for contract fulfillment. 1.3 BrightRidge personnel will coordinate with the contractor to schedule access to the BrightRidge network and physical locations on BrightRidge campus.
