The selected vendor will be responsible for providing, installing, and supporting a complete voice services solution that meets the following specifications and requirements: A. System Components 1. VoIP Infrastructure 2. IP Phones 3. Call Management Software 4. Unified Communication Tools 5. Integration with Existing IT Systems B. Performance Standards 1. All systems must comply with the guidelines set forth by the Federal Communications Commission (FCC). 2. Systems should meet or exceed industry standards set by Telecommunication Industry Association (TIA) and Electronic Industries Alliance (EIA). 3. Guarantee minimum uptime of 99.999% (five nines) reliability for all voice services. C. Security Standards 1. Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. 2. Implement end-to-end encryption for all voice communications to prevent unauthorized access. 3. Conduct vulnerability assessments and risk management strategies on all voice devices and software. D. Features 1. Call routing and forwarding capabilities. 2. Multi-line and conference calling features. 3. Voicemail-to-email integration. 4. Enhanced 911 (E911) functionality. 5. Call analytics and reporting tools.