1.1 INTRODUCTION Provide a VOIP solution to replace the existing convention phone system for the Town of Bethlehem. The service will replace these existing lines in the Town with all of their current call features. (203) 266-7510 – Town Hall / Library Line 1 (203) 266-7677 – Town Hall / Library Line 2 (203) 266-5703 – Town Hall / Library Line 3 (203) 266-6699 – Town Hall / Library Line 5 (203) 266-5702 – Town Hall / Library Line 6 (203) 266-7696 – Fire Dept/Town Works Line 7 (203) 266-7448 – Fire Dept/Town Works Line 8 1.3 ACTIVITIES AND SERVICES SOLICITED VoIP System Requirements (Basic requirements for all users) Vendor Finalists may be contacted to provide onsite Web Portal and System Demo for the following requirements: Regulatory Compliances (HIPAA, PCI, CCPA etc.) Hosted SIP Trunking Automated Attendants Three (3) Digit Extension Dialing to all phones on s Corporate Directory (Listing all User Names & Extensions, sortable by first name, last name, extension, group, location) Voice Mail with Message Waiting Indicator & automatic Voice Mail to Email Functionality Voice Mail Disabled for certain identified handsets (Administrative control - ability to deactivate voicemail feature for a select group of handsets.) Inbound Caller ID displayed on handsets ID transferred to mobile phones when using Outbound Caller ID (Ability to out-pulse both main number and/or Individual DID Numbers) Busy Lamp Field (line monitor) Call Forwarding (user activated) Always/Call Forward Busy Call Forward (user activated) No Answer Call Forward (user activated) Not Reachable Call Forward (user activated) Selective Call Remote Call Forward Activation/Deactivation and password reset from programming/maintenance console, designated managers’ PC or mobile application (IOS and Android) Call Hold Call Park Call Pickup Groups Call Transfersystem Direct Outward Dialing (DOD)
