1. Accessibility. The Contractor shall be accessible by telephone, in person, or by email during normal City working hours of 7:45 am to 4:30 pm Hawaii Standard Time. 2. Service and Repair Facility. The Contractor shall have an established facility on Oahu to service and repair the furnished equipment. The facility must be AUTHORIZED BY THE MANUFACTURER OF THE EQUIPMENT to provide warrantied service and repairs. If the Contractor does not have its own facility on Oahu, the Contractor shall designate a facility that is authorized by the manufacturer of the equipment. The City reserves the right to inspect the facility. 3. Technical Assistance. During the period of the warranty, the Contractor shall, whenever requested by the Officer-in-Charge or the authorized representative of the Officer-in-Charge, provide all technical assistance at no cost to the City such as, but not limited to, equipment usage, maintenance, service repairs, and identification of replacement parts and so forth.
