Please note: This is a Sole Source Notification. Minnesota Bureau of Criminal Apprehension Agency intends to begin service support agreement with Hamilton. The service includes priority dispatch for contract customers, a target response time of 24 hours for a down instrument, a guaranteed response time of 48 hours for a down instrument, a guaranteed call back time of 4 hours, Parts, travel, and labor costs with option to add Verification services for Hamilton Starlet D969. The required service has been deemed a sole source purchase because Hamilton Company is the sole source provider for replacement parts, proprietary software upgrades, Hamilton factory trained and authorized service representatives, Hamilton Service Agreements and is the sole contact for escalation and services on the Microlab® platforms STARTM, NIMBUS® and VANTAGE®. These services include factory expertise and possible replacement of major components if deemed necessary by Hamilton Company. The repair of damage, replacement of parts, or any increase in service time caused by use of third-party consumables (i.e., third party tips), unauthorized software, or non-Hamilton repairs are not covered by a Hamilton Warranty or Service Agreement. The Warranty or Service Agreement expressly does not cover damage caused by service (i.e., repairs and preventative maintenances) performed by a third party.
