3.1. CONTRACTOR REQUIREMENTS A. Inventory and Delivery Requirements 1. The Contractor shall establish and maintain sufficient local product inventory to support the City's fleet of vehicles and equipment. The Contractor shall guarantee that stock of products specified in this agreement is available locally and shall provide parts delivery and will call services, excluding weekends. If special handling and/or freight are required, the Contractor will assume all charges unless prior authorization from the City is provided. If such authorization is received, the City will reimburse the Contractor as a pass through cost on the invoice with documentation. 2. The Contractor must meet the following fill rates: a. The Contractor will make available or deliver 85% of all orders within 24 hours after receipt of order, within a one week period (Monday-Friday) excluding weekends. Orders placed on Friday must be delivered by the following Monday to meet this fill rate requirement. b. The Contractor will make available or deliver 100% of all orders within one week after the receipt of order. c. For orders requiring more time than allowed, as outlined above, the Contractor will notify the City authorized representative by email. This notification must include the reason for the delay, backorder information and estimated date/time of delivery. The Contractor will provide status updates on the order until delivered. 3. If an item cannot be supplied immediately from the contractor’s stock, the City reserves the right to purchase the item from other sources when the City determines an emergency purchase need. 4. Contractor must off-load all deliveries and pick up parts cores weekly at no additional cost to City. 5. The Contractor may make multiple daily deliveries to multiple locations Monday through Friday, as required, to fulfill orders. Delivery schedules to be determined by ordering location.