The Department is seeking Paid Family and Medical Leave claims administration services as defined in this Request for Proposals (RFP) document. This document provides instructions for submitting proposals, the procedure and criteria by which the awarded Bidder will be selected, and the contractual terms which will govern the relationship between the State of Maine (State) and the awarded Bidder. In 2023, the State of Maine became the 13th state in the United States to adopt a Paid Family and Medical Leave (PFML) program. This program will have a transformative impact on Maine’s workforce and economy, covering 50,000 employers and over 600,000 workers in the State of Maine. Beginning on January 1, 2025, employers will begin withholding premium contributions from the wages of each employee. Those employee contributions, together with premium contributions required from employers with fifteen (15) or more employees, will be remitted to the State’s PFML fund on a quarterly basis. These premium contributions will accumulate in the fund in advance of May 1, 2026: the date on which PFML benefits will start to be processed, reviewed, and paid. The Awarded Bidder will provide PFML Claims Administration services, to include prompt claim decisions, accurate benefit calculations, and exceptional customer service. The services must be accessible to all workers across the state, and the technology used must be able to integrate with existing technology used for other components of the program, such as the contributions portal.
