a) Successful Respondent shall provide Services to CPA that meets or exceeds the minimum requirements specified in this RFO. Respondents are highly encouraged to submit and describe in detail in their Offers, solutions with features, products or services that would benefit CPA. b) Successful Respondent must be authorized to sell all components of the Services (e.g., Licensed Software, Software Application, maintenance, hosting, etc.) as well as hold any necessary certifications associated with installation, configuration, training, and other offered Services. i) Under the Contract, Successful Respondent grants CPA a non-exclusive, irrevocable, universal license to the Licensed Software for the purposes of (1) using, displaying and performing the Licensed Software in connection with CPA’s network; (2) using, displaying and performing the Licensed Software in connection with backup and disaster recovery procedures in the event of destruction or corruption of the Licensed Software or disasters or emergencies which require CPA or any of its affiliates to initiate disaster recovery procedures; (3) using one copy of the Licensed Software for test and development purposes in a nonproduction environment; and (4) making, reproducing and distributing the Licensed Software copies and related documentation, either electronically or otherwise, to the extent necessary to fully utilize the license rights granted in (1), (2), and (3). CPA shall not permit any Licensed Software to be used by any other person, except for employees, agents, consultants, outsourcing companies, and contractors who need to use the Licensed Software in the performance of their duties for CPA and who are authorized and enabled by CPA, under CPA’s written agreement, to access and utilize the Licensed Software. ii) Successful Respondent shall procure and provide to CPA all other software solutions that are necessary to deliver the functionality needed to support the Services. c) Successful Respondent must migrate all CPA call center Agents to their proposed Solution, ensuring no loss of functionality to CPA during the transition. d) CPA requires Successful Respondent to provide a plan for implementation of functionality across all call center platforms / divisions within CPA based on operational needs. Successful Respondent shall specify the project management methodology used for delivery of this project. e) Successful Respondent shall provide implementation services, including but not limited to: i) Installation and configuration of Licensed Software. ii) Testing of all Solution components; and iii) Training and support. f) Successful Respondent shall provide the Services as described in this RFO in accordance with the terms set forth in this RFO. All costs associated with the Services must be included on Appendix 1, Mandatory Price Schedules, and submitted in the Respondent’s Offer. Offers that do not meet all the requirements or contain all the required documentation specified in this RFO may be rejected as non-responsive. g) Successful Respondent acknowledges that CPA is an agency of the State of Texas and CPA’s business operations include any activities consistent with its statutory authority.
