The Contractor must: • Obtain medications, as indicated in Attachment 4 – Cost Matrix, that are estimated to be utilized at less than ten (10) units per year within seven (7) business days of order placement by the Department. Upon receipt of the product, priority processing must be assigned to ship within one (1) business day. • Maintain at least a one (1) month supply of medications, as indicated in the Cost Matrix of this solicitation, that exceed ten (10) estimated units of use per year. • Ship medications that require refrigeration. Prescription medications which require storage conditions of thirty-six to forty-six degrees (36–46°) Fahrenheit, must be shipped overnight to healthcare providers in cold storage packaging. • Not invoice the Department for shipping costs (including refrigeration). • Provide the Department with a return policy which must include, but is not limited to the following policies: o Pharmaceutical products must be accepted for return within sixty (60) calendar days after shipment, provided such pharmaceutical products are unopened, in clean salable condition and have a minimum remaining shelf life of at least six (6) months. o All returns must be authorized in advance by a Contractor Account Manager (not to be unreasonably withheld or delayed). o Freight on returned pharmaceutical products may be charged to the Department, provided it is not the Contractor’s mistake.
