Contractor will maintain wireless carrier account/s, optimize rate plans, and provide monthly management and billing reconciliation reports for Authorized Purchasers. The Services provided will consist of the following, including but not limited to: Core Features of Mobile Lifecycle and Expense Management: 1. Web Portal A web-portal is an access point between Authorized Purchaser and Contractor that allows for management functionality and inventory maintenance. The web-portal must be defined and secured, and be capable of accessing connectivity with carriers. 2. User Training Contractor will provide all users, which includes end users, administrators, and coordinators, be trained to correctly utilize the solution. 3. Implementation Services for installing, configuring, and certifying the initial deployment of the Service as well as the ability to support specific Authorized Purchaser related integrations or customizations. Contractor will provide a migration plan that details how devices previously supported by the Authorized Purchaser will migrate from the existing service in a quick, reliable, and accurate manner to the offered solution. 4. Expenses Management Contractor will provide a reduction of telecommunication costs through dispute recovery, rate plan optimization, Contract optimization and elimination or reduction of zero use devices. Features of Mobile Lifecycle and Expense Management: 1. Optimization/Right Sizing Plans (Accounts) Contractor will enable the Authorized Purchaser to have control and understanding of its mobile device plans and eliminate waste. This will be done through the utilization of technology to help manage mobile device plans and usage. Contractorshall perform the following tasks: a) Rate Plan Analysis - Contractor will complete an initial rate plan analysis of existing wireless service agreements to identify immediate savings. Subsequently, Contractor will conduct follow-up reviews to ensure cost savings and price reductions for Services pursuant to the wireless Services Contract. b) Reduce the number of unused lines - Contractor will provide proactive alerts informing Authorized Purchaser of any unused lines. c) Prevent Overages - Contractor will ensure the prevention of overages by monitoring the usage and ensure Authorized Purchaser is alerted to potential overages and made aware of where the account stands during billing cycles. d) Cost Calculations - Contractor will calculate costs to the Authorized Purchaser based on actual monthly usage patterns of users and determine where individual account and rate plan changes may be made to lower future costs. e) Optimization Recommendations - Contractor will provide optimization recommendations to the Authorized Purchaser and upon approval implement the optimization recommendations and changes as specified. f) Mobility Device Management (“MDM”) Optimization – Contractor will provide Services related to the optimization of a separately procured MDM tool to the fullest affect. This could include assessment, training, configuration and other activities g) Internet of things (“IoT”) Services - Contractor will provide Services related to management of separately procured IoT devices, including device enrollment, deployment, support, maintenance, billing, and reporting.
