Project Goals: Coffey County is replacing our existing Cisco VOIP phone system. The phone system must support 200 extensions, 16 fax lines, and support for seven physical locations. This system must fully integrate with our current Emergency Dispatch Center and any software systems used in the Dispatch Center. This system will replace the current on-prem VoIP system and must be capable of meeting future needs. Coffey County envisions a VoIP system that provides four-digit dialing between locations, a centralized voicemail system that can be used transparently by all locations. Coffey County seeks a solution that includes Unified Messaging and integrates with our existing network infrastructure. Coffey County uses Cisco PoE switches at most locations except for Coffey County Lake and Landfill. All existing phones should be replaced with current IP phones that provide the required features. The successful respondent for this contract will be the sole authority and responsible party for this installation. Coffey County’s goal is to establish a relationship with a single point of contact for all support necessary for the project. If the vendor utilizes subcontractors for any part of the system architecture, design, planning, installation, or support, the successful respondent will be the sole responsible party for all activities. It is the intent of this Request for Proposal that the responder shall provide a complete solution for all aspects of the project. Vendor shall provide all design, planning, system architecture, installation, network analysis, training, and post-installation support for the project. Coffey County IT staff will act in accordance with integration requirements, oversight, as well as advisory roles. The vendor is also expected to provide a training plan for all employees. The training plan will consider the various levels of training needed for various employee groups. Coffey County IT staff will work with the vendor to develop a training plan that achieves these objectives.
