GENERAL SPECIFICATIONS: 1. Each school system participating in this contract shall assign a Project Liaison by no later than five (5) calendar days after the Service Provider receives notice that the bid(s) has been awarded. 2. During each year of the contract, the School District will evaluate the performance of the cleaning services as specified on a monthly basis. Service Provider(s) will be required to perform weekly inspections and be proactive with addressing all problems with the School District’s Project Liaison to ensure maximum quality control. Service Provider(s) will be informed of deficiencies in writing by the Project Liaison. Failure to take corrective actions may result in contract termination. 3. Key Performance Indicators a. 90% score or better on monthly Cleaning Inspections b. Total required staffing levels (trained managers, leads, general cleaners) i. 10% or less staffing turn over per calendar month ii. 98% of all staff attends 3 hours of job training monthly c. In stock cleaning supplies, material and equipment i. One (1) week of supplies and material at each school at all times ii. Clean and working equipment at all times d. Justifiable complaints/decreased service level resolution i. Swift and appropriate complaint resolutions within 24 hours e. No unreported accidents/incidents i. 100% of all incidents reported f. Year over Year Accident Reduction g. Properly Secure and Code Out Security Alarms at all facilities i. 100% of all facilities properly secured and coded out h. No unreported Incidents of Damage or Loss i. 3-Hours Monthly Employee Training 12 j. 10% or less Staffing Turn-over per Calendar Month k. $13 Minimum Wage for All Employees l. Energy conservation i. All lights are turned off nightly and HVAC controls are not adjusted. ii. Invoices are correct as per contract agreement m. Process Improvement and Contract Savings n. Custodial Cleaning Innovation Items 4. Most cleaning will be done after students leave the premises. Cleaning required during school hours is to be done with minimum disruption to the instructional process. The right is reserved to change and/or adjust hours based on special events. 5. The Service Provider(s) shall employ at all times the quantity and quality of personnel and supervision necessary for the effective and efficient management of cleaning operations. Area Managers will be required to make a minimum of one (1) nightly visit to each location.
