The provider shall provide the services, installation, integration and ongoing support of the features and components required to meet or exceed the following requirements: 1. Must be a true unified, multi-tenant Software as a Service (SaaS), cloud-based single active platform designed specifically for risk, claims, policy, and loss/safety data management, analysis, and workflows. 2. Must serve as a single active software platform for an integrated ERM, risk, insurance, claims, and business continuity solution, ensuring that data is not siloed. 3. Must have the ability to seamlessly add additional platform/modules over time. Ability to add and associate business continuity activities within the same platform. 4. Must adhere to a SaaS update/release cycle of approximately every 10-12 weeks, prioritizing software platform stability by preventing large-scale upgrades and concentrating development on a single system. This schedule must meet our evolving needs and enable us to benefit from prompt critical feature and security updates. 5. The software platforms must offer maximum flexibility, allowing us to customize forms and fields to match our procedures and terminology without incurring additional costs.
