• Help Desk Support: Providing timely and effective technical assistance to Village staff via phone, email, and remote access. • Network Management: Maintaining and monitoring the Village's network infrastructure, including routers, switches, firewalls, and wireless access points. • Server Management: Managing and maintaining physical and/or virtual servers, including operating system updates, security patching, and performance monitoring. • Cybersecurity: Implementing and maintaining security measures to protect the Village's IT systems and data from cyber threats, including antivirus, anti-malware, intrusion detection/prevention, and regular security assessments. • Data Backup and Recovery: Implementing and managing a reliable data backup and recovery solution to ensure business continuity in the event of data loss. • System Administration: Management of email, file servers, and other core systems. Administration of user accounts and permissions. • Software Support: Providing support for standard office productivity software and specialized municipal software. • IT Consulting: Providing strategic IT guidance and recommendations to the Village, including but not limited to the acquisition of hardware/software, and modernization of practices (e.g. transitioning to OneDrive, improving security measures). • User Support: Providing on-site and remote technical support as needed. • Documentation: Maintaining accurate documentation of the Village's IT infrastructure and systems. • License. Must provide an irrevocable, perpetual, non-exclusive royalty-free license for any such documents or programming created for the Village under the IT services.
