1. Collection of all City Facility waste as outlined in Appendix A, and as may be amended during the term of the contract. The successful Proponent shall furnish and service dumpsters of adequate capacity at the locations identified in Appendix A, and to any facility that may be added to the inventory during the term of the contract. The City shall stipulate the specific day of the week the collections shall be made at each location. The cost of this service shall be paid by the City in accordance with the terms of the contract. 2. Roll-off containers on an on-call basis to the City: Quotes provided on the Proposal form will be inclusive of all drop off and pick-up services; disposal fees, if any, shall be billed to the City as a separate invoice provided a copy of the disposal tipping fee receipt is attached, and shall be void of all other fees such as billing fee, environmental fee, fuel recovery fee, etc.. The cost of these additional containers shall be paid by the City in accordance with the terms of the contract. 3. COMPLAINTS – The successful Proponent shall provide a phone number and email which are operated so that complaints and requests for service can be received from the city. a. Failure to clean spillage, if caused during the collection process or contractor’s activities, within twenty-four (24) hours after notice is received by the Contractor. ALL COLLECTION VEHICLES MUST CARRY “SPILL KITS” AND ALL DRIVERS MUST BE TRAINED IN THE PROPER USE THEREOF. b. Failure to provide effective notice of the procedures for reporting and resolving complaints c. Failure to repair damage of City property within seven (7) business days 1) Damage to City streets, alleys, urban forest and other infrastructure elements may take longer to repair, depending on the time of year, extent and type of damage. The City shall determine an appropriate repair schedule. If City forces make the repairs, all costs associated with each such repair shall be billed to the Contractor. d. Failure to cover materials on collection vehicle(s) e. Name and phone number, and if applicable, size not displayed on equipment or Containers f. Speeding upon conviction g. Failure to repair damage to property, resulting from Contractor’s (including agents, employees or subcontractors) equipment failure or negligence, within seven (7) business days.
