The contractor must provide a Library System for Southeast Missouri State University, to be operational for an initial period of July 1, 2026, (or sooner) through June 30, 2030, in accordance with the terms and conditions contained herein and as specified in the notice of contract award. The contractor must provide a cloud-based or hosted library system to manage the entire life cycle of library materials. The system must provide the following functions: library acquisitions, cataloging, circulation, course reserves, electronic resources management, interlibrary loan, serials management, and a web-based user discovery service. The awarded contractor must implement the system, migrate data from the existing ILS (integrated library system) to the new platform, provide support and maintenance of the system, train staff in the use and management of the new library system, and offer relevant reporting functionality to meet the operational needs of Kent Library. 1. Southeast faculty, staff, and students expect reliable 24/7/365 access to the library management system (hereinafter referred to as "LMS" or "system".) The contractor's solution must meet high reliability expectations and be ready to mitigate and resolve downtime and/or system failures quickly and accurately. The system must accommodate the existing workload and provide room for future growth. An easily managed system with low internal administrative costs is required. User interfaces/ website shall utilize responsive design technology and adjust to the users’ environment based on screen size, orientation, and operating system. The web interface shall self-adjust across standard mobile devices. 2. The library management system must include a redundant, reliable, and scalable infrastructure and have backup and contingency plans to returning system operations as quickly as possible in the event of a software, hardware or network failure or a natural or man-made emergency or disaster. The system environment must maintain data, such as personal user information or library acquisitions records securely; assure data protection and high security capabilities; and support basic circulation functions during local network outages. Strong mechanisms for data backup and recovery and safeguards preventing data tampering and theft are required. 3. Kent Library must be able to manage data security and privacy at the staff, user and institution level. The library management system must leverage University ‘people’ records and not require re- creation of content that already exists by allowing ingestion of data from the University’s ERP system (Ellucian Banner). 4. The LMS shall allow for administrative and functional authorization at multiple levels and some granularity in setting user permissions. The system must be interoperable and integrate with other University platforms, such as Canvas. 5. The LMS shall offer the ability for working with library data, including extracting data; exporting, manipulating and re-importing data; and reporting with or on data. Capabilities must include system reporting tools, the ability to export reports from the system and integrate the data into an external reporting tool (such as Microsoft Excel), application programming interfaces (APIs) and scripting functionality. 6. General: The vendor must have a strong record of developing and implementing library systems that provides, but is not limited to, the following services: 4 6.1 Acquisitions and cataloging of physical and digital items 6.2 Circulation of physical and digital materials 6.3 Management of ILL and consortia borrowing and lending 6.4 Inventory, copyright clearance, and license management of items 6.5 Public catalog interface that provides federated searching and online access for authenticated patrons 6.6 Single sign-on options that integrate with campus systems 6.7 Campus management system integration 6.8 Cloud-based SaaS system that allows local library administrators to make major system configuration changes without input of contract with vendor. 7. The system must be a fully developed product, with at least five years of use by academic institutions. 8. The system must be Family Educational Rights and Privacy Act (FERPA) compliant.
