Contract Item 1: ManageEngine ServiceDesk Plus On-Demand Professional Edition, Part Number: 46148.11SODA, or Equal 3.1.1.1 The Vendor must provide an annual (12 month) subscription for ManageEngine ServiceDesk Plus On-Demand Professional Edition, Part Number: 46148.11SODA, or Equal for a minimum quantity of twenty (20) Technicians for a minimum of 500 nodes. 3.1.1.2 Vendor must provide an information technology tracking software solution with the following features: 3.1.1.2.1 Management Tracking and Automation Management, must be able to log issues, assign those issues to the correct team member, and track requests, establish categorization and classification based on predefined roles, setup notification and alerts for resolutions. Multi-level approval workflow. The ability to reassign requests. Generate reports on open requests. Export and download options to print reports to the following formats but not limited to CSV, XLS, HTML, PDF and Google Docs, Sheets. 3.1.1.3 Vendor must provide a cloud base software solution service with no storage cost or limits. Must provide codeless customization capabilities to meet Agency’s needs. 3.1.1.4 Vendor must provide the ability and assign custom roles to staff to support the roles of the end users and user accounts will not be integrated with Active Directory, including the Addons. 3.1.1.5 Vendor must provide access to training modules for current and new staff...
