Overall System and Program Management activities related to the proposed system. This includes but are not limited to: • Technical and application support. Training, Training documentation (job aids, videos) and demonstration of all enhancements to the Business Owner team. All bugs, features, tasks, and enhancements must be signed off by Business users before rollout. • Database Administration (DBA), Operating System (OS), and Application support services. Monitor and remediate all system notifications, critical and urgent security vulnerabilities within 30 days of discovery, and alerts. All activities related to infrastructure support, including the support and upgrade of services and related hardware and software. • Performance tuning and stress testing to measure and evaluate current performance and provide guidance on what is needed based on service level requirements. Including but not limited to: o Distributed Stress Testing o Transactional Stress Testing o Systemic Stress Testing o Exploratory Stress Testing • Perform database refresh/sync of all environments (Applications and Database Servers) on an as-needed basis. Manage and monitor daily batch jobs and process that are both received and sent from the system. • Architectural documents • Configuration Matrices • Application deployment notifications • Application restoration and notification of post critical incidents • Functional Test Cases • Automated Test Scripts (compatible with Google Chrome, Microsoft Edge, Safari, Mozilla Firefox browsers) • Performance Test Scripts...
