Please note: This is a Sole Source Notification. EIS currently provides an enterprise solution and intends to add an additional provider compatible with the existing enterprise Contact Center as a Services platform provided for agencies. The state provides an enterprise contact center platform for agencies. The published statewide telephony strategy is that all agencies can continue utilizing a centrally managed, standardized, interoperable, efficient, strategically aligned, compatible service. Hosting these services on the same platform but having multiple managed service providers capable of offering the services prevents vendor lock in, creates additional capacity for scheduling, and creates a competitive environment when it comes to pricing and allows agencies find a provider that has expertise in their area of need. Maintaining the same technology platform allows the following: • Aligns with statewide customer service contingency plans and disaster recovery, allowing agencies to merge staff without additional training or adjusting technology, and respond to significant emergencies from a single Oregon hosted platform. • Streamlined operations: Managing multiple technologies at the enterprise level is a heavy administrative load.
